Netfira is a privately owned software company with operations in Asia-Pacific, The Americas, and Europe.
Netfira was founded in 2003, and introduced its first product in 2007.
Netfira is a breakthrough business-to-business supply chain solution that streamlines the buying and selling process. It facilitates real-time, electronic transactions between trading partners, eliminates manual data entry, and integrates with participants’ back office systems to provide powerful, real-time information for buyers about inventory levels and pricing within their supply chain.
Electrolux in Australia is Netfira’s key customer. The biggest challenge that faced Electrolux was that too many manual steps were required to integrate its dealer and distributor network into its supply chain, leading to inefficiencies and increased costs. Electrolux has a large distributor network with some 250,000 individual lines of parts inventory. This network and inventory was handled by a call center staff of over twenty, where 80% of their transactions were processed manually by phone, fax or email.
Electrolux implemented the Netfira solution at over 60 sites covering their dealers and entire distributor network. The solution handles over 1.2 million transactions per day and has not only produced a significant reduction in data entry time, but has also achieved a 26% reduction in product returns with 80% of transactions now processed automatically. David Buck, General Manager, Electrolux, stated that, “The Netfira platform streamlined our ordering process, resulting in lower costs for us while giving our dealers 24/7 access to the current prices and availability of our inventory.” The Netfira solution handles a variety of verticals including retail, oil and gas, white goods and manufacturing.